Frequently Asked Questions
If you can't find what you're looking for, contact our support team!
What materials can TopFab CNC handle?
Woods, aluminum, copper, acrylic, PCB, carbon steel, etc.
What software is compatible with the machine?
TopFab CAM (recommended), Fusion 360, VCarve Desktop.
What payment methods are accepted?
Credit cards, PayPal, Apple Pay, Google Pay.
Can I cancel/modify my order?
Yes, within 24 hours of ordering (before shipment).
How long is the delivery time?
3-7 business days (US domestic).
Is shipping free?
Free for qualified US orders; extra fee for large/heavy items.
Do I need a forklift for delivery?
Yes, for heavy machines (over 50kg), forklift/loading dock is required.
Is it easy for beginners?
Yes, with quick-start guide and video tutorials.
How to update firmware?
One-click update via TopFab CAM software.
What is the warranty period?
12-month manufacturer warranty; extended warranty available.
What is the return policy?
30-day return (unused, original packaging).
How to contact support?
order@topfab3d.com (order issues);
tech@topfab3d.com (technical issues).